Choose a package that best suits your needs

Find out if your care can be paid for by the Government

Support At Home

‘Home Support Service’ is the term we use to describe the domestic assistance that we provide. This includes assisting clients with a variety of daily tasks around the household, including:

  • Cooking & meal preparation

  • Bed preparation

  • Shopping trips

  • Doing laundry/ironing

  • Cleaning & tidying around the house

Personal Care

A personal care package comes in to place when a client requires further assistance with daily living. Some examples of our personal care packages may include:

  • Administering medication

  • Assistance with getting in and out of bed/with moving around the household

  • Assistance with getting dressed and undressed

  • Assistance with going to the bathroom

  • Night sitting.

Additional Support Services

We can also go above and beyond if it is required to do so. Some of our additional services may include:

  • Befriending support with personal care

  • Attending appointments for example, doctors or hairdressers.

  • Respite for family and friends

  • Assistance with paying bills.

Our Initial Process

When arranging your package of care, we follow a strictly regimented process to ensure that the care you receive is of the highest quality attainable and is tailor made directly to your needs and wants.

sending a message t20 b8Km1V scaled

Stage 1

Our specialist Care Team receives your homecare enquiry. We will get in contact with you to discuss any specific requirements or preferences that you may have, providing some information on who we are as a company, how we operate and the services that are available to you. We will also outline an estimated cost of your package.

Stage 2

After we have discussed your requirements, we will arrange a second visit with your allocated care coordinator and senior carer in the management team who will carry out a full assessment of the service. During this stage, we will also carry out a risk assessment allowing us to maintain our high standards of safety. Finally, you will be presented with your personal tailored care package.

90 year old lady at home with her carer choosing medication this file has a professional witnessed t20 6y1jP6 scaled
90 year old lady at home with her tv chair remote this file has a professional witnessed model and t20 rKalZz scaled

Stage 3

Your care plan is finalised, and we begin implementing the service.

Stage 4

After your care package is complete, we will identify a member of our team who fits your specific needs and wants, to make sure that you are provided the highest level of service. We will then arrange for our staff to meet with you, prior to service commencing. This will allow you to introduce yourselves and establish a level of trust as well as a feeling of comfortability around each other before your package commences. Please note: all our staff are professional, experienced and trained. However, if any specialist training is required to fit your needs, this will be arranged.

delighted positive caregiver helping her patient nurse hugging his senior woman patient sitting on a t20 vK42Gv scaled
young at heart t20 BmOJjr scaled

Stage 5

Your service commences!


When it comes to funding a care service, there tends to be two categories of clients, either; privately funded or receive funding from a local council for the provision of care services.

We work with privately funded clients or clients in receipt of allowances such as, Self Direct Support (SDS)Disability Living Allowance (DLA) and/or Attendance Allowance.

The most common funding our service users receive is SDS. Self direct support (SDS) allows people to choose how their support is provided to them by giving them the chance to choose any provider that they want, ultimately giving them control of their individual support budget.

There are a number of options available with SDS, including:

  • – Direct payments (cash payments)

  • – Allocation to the provider which that person may choose.  With this option the council will hold the budget, but the person is in charge of how it’s spent

  • – The council can arrange the support entirely (if the person wishes)

  • – The person with support can choose a mix of these options for different types of support



The self direct support option enables users to get the support they need to live in their own home, the services with this option range from everything that is offered.

SDS can also be used for ‘out of home’ care, for instance it could be used for assistance to go shopping, support for educational purposes – to undergo college courses or even to continue in employment.  It can also be used to provide a short break, such as going into respite.

We provide a fantastic all round service with the SDS programme, get in contact with our team for further information required for your SDS package.

Get in touch and we’ll help answer any questions you have..

Or if you’d like to know more about Self Directed Support (SDS)

Our Blog

A Smile

A smile costs nothing but gives much. It enriches those who receive, without making poorer those who give. It takes but a moment, but the memory of it sometimes lasts forever. None is so rich or mighty that he can get along without it, and…

Communicating with Dementia- 12 Helpful Hints

Be calm and patient. Face the person, speak clearly and slow enough to understand. Make sure that you have their attention by gently touching their arm and saying their name. Use short, simple sentences and say exactly what you mean. Try to get one idea…

How We Started

The Careline Home Support Story The beginning of our company stem through the experiences and drive of both partners, James and Carol Imrie, who have started and built the organization from the foundations of a franchise. However, after 5 years of operating under the franchise,…