‘Home support service’; is the terminology we use for our domestic services which includes assisting with general household tasks.  This includes:



  • Washing and ironing

  • Shopping for food and other household essentials

  • Bed preparation

  • Maintain the home environment




A personal care package is used for our service users who require further assistance in daily living.  Personal care includes:



  • Prompting to take medication

  • Assistance with getting in and out of bed

  • Assistance with getting dressed and undressed

  • Assistance with going to the bathroom

  • Night sitting




In addition to the above, we offer additional services when you need us to. These services include:



  • Befriending support with personal care

  • Attending appointments such as doctors, dentist, hairdressers

  • Respite for family and friends

  • Budgeting and banking; including the assisting with paying bills

Our Initial Process

When arranging your care package, we follow a well organised process to ensure that you receive a truly tailor made and high quality care service.

Stage 1

Our specialist Care Co-ordination team receives your homecare enquiry. We will discuss your specific care requirements with you and get to know your preferences. We will provide information on the services that are available to you, outline the costs and give you some information on our company and how we operate.

Stage 2

If you are happy with what you hear, we will arrange for a member of our care co-ordination/management team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure your safety. Following this visit, a fully completed care package will be offered with the total cost for the service.

Stage 3

We will finalise your care plan with you and your family, making sure you are happy with every aspect of your care package.

Stage 4

We will identify a suitable support worker to support you with your care plan and arrange for you to meet them prior to the service commencing to ensure that all of your needs are met. All our staff are all trained and experienced, however, If there is any specialist training required by our staff to support your care package, we will arrange for our staff to undertake further training and development to meet your needs.

Stage 5

Your service commences!


When it comes to funding a care service, there tends to be two categories of clients, either; privately funded or receive funding from a local council for the provision of care services.


We work with privately funded clients or clients in receipt of allowances such as, Self Direct Support (SDS)Disability Living Allowance (DLA) and/or Attendance Allowance.


The most common funding our service users receive is SDS. Self direct support (SDS) allows people to choose how their support is provided to them by giving them the chance to choose any provider that they want, ultimately giving them control of their individual support budget.

There are a number of options available with SDS, including:

  • – Direct payments (cash payments)

  • – Allocation to the provider which that person may choose.  With this option the council will hold the budget, but the person is in charge of how it’s spent

  • – The council can arrange the support entirely (if the person wishes)

  • – The person with support can choose a mix of these options for different types of support



The self direct support option enables users to get the support they need to live in their own home, the services with this option range from everything that is offered.

SDS can also be used for ‘out of home’ care, for instance it could be used for assistance to go shopping, support for educational purposes – to undergo college courses or even to continue in employment.  It can also be used to provide a short break, such as going into respite.

We provide a fantastic all round service with the SDS programme, get in contact with our team for further information required for your SDS package.

Get in touch and we’ll help answer any questions you have..

Or if you’d like to know more about Self Directed Support (SDS)

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